• You can return any item purchased on Namaqua.world within 14 days of the delivery date. 
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• Email us hi@namaqua.world with your order number and let us know of your intention to return.

Make sure the item you return is in its original condition, tags attached and packaging included, otherwise we will be unable to accept your return and issue a refund. Pack the items in the order box (or any rigid carton box) and choose a return method. We recommend a tracked return as this will ensure a refund in the event of theft or loss during delivery to our warehouse in London.
 
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. 
When your return has been accepted, your refund will be issued and you will receive a confirmation email. For further information on the conditions for exercising your right to return, please see the Terms.
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Exchanges
Unfortunately at this time we do not offer exchanges. If you need to exchange your item for a different size, please return your incorrect size as above and place another order for the correct size or item you need.
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We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email. The time needed to process your refund may vary based on the payment method used.
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.